Privacy policy

Important Notice about our compliance with the General Data Protection Directive

The new law on data protection, the GDPR, applies to us in our dealings with you. We are fully compliant with this new law, and we will ensure, in respect of the personal data you give us or that we obtain about you, that notwithstanding any other term or condition express or implied in or from your dealings with us that:

  1. Your personal data is processed fairly and lawfully
  2. Your personal data is obtained only for the lawful purposes that facilitate your dealings with us and shall not be further processed in any manner incompatible with those purposes.
  3. The personal data we obtain from you is adequate, relevant and not excessive in relation to the purpose or purposes for which processing is required.
  4. Your personal data will, at your request or as known to us from your dealings with us, be updated and corrected.
  5. Your personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes.
  6. Your personal data is processed in accordance with your rights as a data subject under the GDPR. In this regard, see more below
  7. Appropriate technical and organisational measures will be taken by us against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data.
  8. Your personal data will not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Your rights under the GDPR

The GDPR provides the following rights for individuals which we respect and to which we adhere. The rights you have as a “data subject” (as the GDPR describes you to be) are as follows:

  1. The right to be informed about our use of your personal information
  2. The right to access the personal information we hold on you
  3. The right to correct errors in the personal information we hold on you
  4. The right to have the personal information we hold on you erased
  5. The right to restrict processing by us of your personal information
  6. The rights to “data portability” as prescribed by the GDPR, of the personal information we hold on you
  7. The rights in certain circumstances specified in the GDPR, including use for direct marketing, to object to our processing of your personal information
  8. The rights in relation to automated decision making and profiling as specified in the GDPR.
  9. The right to claim compensation for damages caused to you by our breach of the GDPR.

Contact us via the contact details given below if you wish to exercise any of your rights under the GDPR, or if you have any questions or wish to check on any aspect relating to your personal data held by us. Please note we do not process details relating to your means of payment, nor do we process personal information you may supply to third parties you have accessed via our services. Contact details:

Business privacy policy

This privacy policy sets out how The Wellness Food Group (“TWFG” or “we”) uses and protects any information that you give TWFG when you use this website.

TWFG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TWFG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy and any change to it is effective immediately.

This policy provides you information about:

  • how we use your data;
  • what personal data we collect;
  • our legal basis for processing your data;
  • how we ensure your privacy is maintained;
  • your legal rights relating to your personal data.

TWFG may collect the following information:

  • Information that you provide by filling in forms on our website. This includes information you provide at the time of registering, or at any subsequent point. As part of the sign-up process, we ask that you fill in a form which tells us your name and contact details first of all and then, if you decide to sign up, we also ask for your physiological details (age, height, weight), delivery address and credit card details. By filling in these details, you consent for us to use them to the extent necessary to fulfill our service to you;
  • Once you've signed up, we keep a record of all billings and bag deliveries made to you including your meal plans, exclusions and meal preferences. This helps us troubleshoot if, for example, the the bag does not get to your specified drop point, it also helps us recommend any adjustments to your meal plan and delivery instructions;
  • If you contact us, we may keep a record of that correspondence;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • Details of your visits to our website.

TWFG (and trusted 3rd party vendors acting on our behalf) require this information to understand your needs, and provide you with a better service, and in particular for the following reasons:

  • To calculate your nutritional requirements;
  • Internal record keeping;
  • Ensuring our goods and services meet your specific personal requirements and needs;
  • To verify your identity.
  • Improving our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Is your consent and our intent in providing you with our product and services and other legal bases where appropriate.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do, or do not, want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at, or clicking the unsubscribe button at the bottom of the last marketing communication we sent you.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your passwords are stored on TWFG servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone (other than TWFG staff members and 3rd party contractors where required to do so in order to fulfil our service offering to clients) except when legally required to do so.

It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although TWFG will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, as well as administration service providers who lie outside the EEA.

TWFG only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to TWFG and to you, and for no other purposes.

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

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