The new law on data protection, the GDPR, applies to us in our dealings with you. We are fully compliant with this new law, and we will ensure, in respect of the personal data you give us or that we obtain about you, that notwithstanding any other term or condition express or implied in or from your dealings with us that:
The GDPR provides the following rights for individuals which we respect and to which we adhere. The rights you have as a “data subject” (as the GDPR describes you to be) are as follows:
Contact us via the contact details given below if you wish to exercise any of your rights under the GDPR, or if you have any questions or wish to check on any aspect relating to your personal data held by us. Please note we do not process details relating to your means of payment, nor do we process personal information you may supply to third parties you have accessed via our services. Contact details: firstname.lastname@example.org
TWFG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
TWFG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy and any change to it is effective immediately.
This policy provides you information about:
TWFG may collect the following information:
TWFG (and trusted 3rd party vendors acting on our behalf) require this information to understand your needs, and provide you with a better service, and in particular for the following reasons:
Is your consent and our intent in providing you with our product and services and other legal bases where appropriate.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Your passwords are stored on TWFG servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone (other than TWFG staff members and 3rd party contractors where required to do so in order to fulfil our service offering to clients) except when legally required to do so.
It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although TWFG will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, as well as administration service providers who lie outside the EEA.
TWFG only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to TWFG and to you, and for no other purposes.
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.